Classic Cuff (Womens) - Charcoal Forest

Australia:

FREE Standard Shipping on all order over $150 (2-5 Business Days*)

$10 Standard Shipping under $150 (2-5 Business Days*)
$15 Express Shipping (1-3 Business Days*)

New Zealand:

$15 Flat Rate Shipping (8-12 Business Days*)

How long until my order is shipped?

Our dedicated fulfillment team is constantly working to get your orders to you as fast as possible. Order before 12pm Sydney time (Mon-Fri), and we will ship your order same day. We’re a small team so during peak time please allow us 2-3 business days to get your order shipped.

*Dependant on Australia Post timeframes

Full Priced Orders

THIS POLICY APPLIES TO ORDERS WITHOUT DISCOUNT CODES OR SALE ITEMS.

• We offer an exchange, full refund to your original payment method OR credit notes on all unworn, unwashed full priced merchandise returned and received within 30 days of the date of purchase.

• These store credits have a 3 year expiry.

• Please note that we only offer exchanges for items of the same type, colour and price. If an item is out of stock, you may select store credit instead.

• Original shipping costs are non-refundable.

• You must lodge a return and our warehouse must receive the merchandise back to our warehouse within 30 days of delivery date.

• Return postage costs are at the customer expense. 

Discounted Orders

THIS APPLIES TO ANY SALE ITEM THAT IS ON SALE.

• You are welcome to return your sale or discounted merchandise or to us within 30 days of receiving your order in exchange for an online gift voucher.

• I am sure we can all agree that undies aren't really a try-before-you-buy type of product. We want all of our customers to be comfortable knowing the undies they are receiving are new and completely unworn. This is why we will not be providing returns or exchanges on any of our underwear. The only exception is, of course, if it is a faulty garment.

• Shipping costs are non-refundable & are the responsibility of the customer

• You must lodge a return and ship the merchandise back to our warehouse within 30 days of delivery date.

• Return postage costs are at the customer expense.

Sizing Conversion Table: Click here to see a table showing all the sizes and how they relate to each other.

Sizing Help Video: Click here to see a video illustrating how to determine or verify your size through measurements.

All BILLY Sizing Charts: Click here to see our complete collection of sizing charts for Women's, Men's, Kid's and Toddler sizing.

If you would like assistance confirming your size, please feel free to email your "A", "D" and "E" dimensions, per the first half of the Sizing Help Video, to info@au-billyfootwear.com. Please also share what size of shoes you may be wearing in other brands. We are always happy help!

Are BILLY shoes machine washable? If you are to wash your shoes, we recommend spot washing by hand. We do not recommend putting your shoes in a washing machine.

Customer Service by email: info@au-billyfootwear.com

Customer Service hours are 9AM - 5PM AEST Monday through Friday. If you are reaching out to us outside of these hours, no worries. We will get to your inquiry once we are back in the office.