Everyhuman: BILLY shoes are available for purchase online at our retail partner Everyhuman.

Direct e-commerce: You can also purchase BILLY shoes directly from this site, au-billyfootwear.com e-commerce. 

Making you happy makes us happy. So if you're not satisfied with your item because it does not fit or you have changed your mind, we’ll gladly take it back.

In order for us to issue you with an exchange, Store credit or refund, we ask that your items are RETURNED AND RECEIVED within 30 days from the original delivery date. Returns received after this 30 day deadline will not be refunded.

The value of the Store Credit /exchange will be valued at the purchase price you paid in your order for the item that you are returning. If you do request a refund, only the price paid of the product will be refunded. This does not include the original shipping cost.

One final thing, unfortunately we do not provide a returns label or cover the cost of the return. We do, however, cover the cost of sending you your new exchange item.

So that we can accept your return, please ensure:

You must return items in their original condition (unworn, with all original packaging and tags attached).

The product has the original tags attached which are also in original condition.

The product and the product packaging is in a resalable condition.

Shoe boxes are considered part of the product and those that are returned unprotected will not be considered for exchange/ return.

Shoe boxes must be returned in a satchel or protective box, please do not place a label or sticky tape on the shoe box.

No refunds or exchanges will be processed after the 30 day timeframe, unless deemed faulty.

Sale items cannot be refunded unless faulty. Please refer to our SALE return policy for more information.

Any orders or items that have been discounted will be considered a sale item and will not be eligible for a refund unless deemed faulty.

Sale items can be returned for a Store Credit or exchanged only - no refunds. The value of the Store Credit /exchange will be valued at the purchase price you paid in your order for the item that you are returning.

We understand that it is difficult to get your size correct on your first go. This is why our team would be more than happy to help you find an alternative size if your first order is not quite right. Please email your measurements to info@everyhuman.com.au if you would like our assistance with your exchange.

For 'change in size' exchange requests lodged after the sale period has ended, you WILL NOT be required to pay the price difference. You will also NOT be refunded the price difference if your product is now further discounted.

For 'change in product, style, colour' exchange requests lodged after the sale period has ended, you WILL be required to pay the price difference. The price difference will be shown within the returns portal while submitting your return and MUST be paid before completing the returns request.

Sale items cannot be refunded unless deemed faulty.

Returns and Exchange

For our sizing charts, click here to go there direct. 

The following video shows one method of measuring your feet, in addition to reading our sizing chart: Sizing Help Video

We use Shopify as our e-commerce platform. Shopify charges a customer's credit card at the time of purchase.

Absolutely! Adult sizes in both men's and women's come in the following sizes: 

Men’s Sizes:  7, 7.5, 8, 8.5, 9, 9.5, 10, 10.5, 11, 11.5, 12, 13, 14, 15.

Women's Sizes: 6, 6.5, 7, 7.5, 8, 8.5, 9, 9.5, 10, 11, 12. 

In addition, the larger kid's sizes overlap with women's sizes. See the following link to a Sizing Conversion Table.

Yes! The Big Kid Size 6 correlates to a Women Size 8 in terms of length.  The Big Kid Size 5 correlates to a Women Size 7 in terms of length.  And the Big Kid Size 4 correlates to a Women Size 6 in terms of length. 

BILLY Kid Sizes are as follows: 

10 US Toddler (some styles)
11 US Little Kid
12 US Little Kid
13 US Little Kid
1 US Little Kid
2 US Little Kid
3 US Little Kid
4 US Big Kid
5 US Big Kid
6 US Big Kid
7 US Big Kid

Note: The larger kid's sizes overlap with men's and women's sizes. See the following link to a Sizing Conversion Table.

BILLY Toddler Sizes are as follows:

5 US Toddler
6 US Toddler
7 US Toddler
8 US Toddler
9 US Toddler
10 US Toddler

See the following link to a Sizing Conversion Table that shows the order of sizing through toddler, kid's, women's and men's.

For Women's shoes, we carry a medium width (B), a wide width (D), and an extra wide width (3E).

For Men's shoes, we carry a medium width (D), a wide width (3E), and an extra wide width (6E).

We have medium (M), wide (W), and extra-wide (XW) shoes in Kid’s and Toddler sizing.

We also have medium (M) and wide (W) athletic sport shoes in Kid's sizing.

Orders made through au-billyfootwear.com ship from Macquarie Park NSW, Australia.

Processing Time — Please allow 2 business days to process your order before shipping.

For both domestic and international shipments, once our Fulfillment Team fulfills your order, you will receive an automated email with your tracking number.

Customers who use AFOs have had a lot of success with our shoes, but unfortunately it is not a total guarantee. Folks with larger braces or who already have wider feet may not be able to use some of our current shoes because the shoes simply are unable to create enough volume inside to accommodate.

Despite popular belief, it is important to remember that many of our current shoes were not built specifically for AFO use. They were built under the banner of universal design, providing an alternative way to access entry into shoes, which is easier for everyone. The design inspiration came after company co-founder Billy Price broke his neck from a three-story fall and could no longer put his shoes on independently. There was nothing on the market that satisfied his needs, so he teamed with fellow co-founder Darin Donaldson and they decided to do something about it. The goal was to combine fashion with function—dissolve the line between adaptive and non-adaptive—and create mainstream shoes for the masses, yet still preserve the functionality for those that need it, like Billy. It turns out that the functionality that Billy was looking for also appeals to users of AFOs. And given the overwhelming response from the AFO community, BILLY Footwear continues to actively work toward making their shoes more AFO friendly.

We have wider shoes in women's, men's, kid's and toddler silhouettes. The shoes for toddlers and kids in the D|R Collection have design components making them more AFO friendly, yet still incorporate universal design for mass market appeal. The shoes are wider, a bit deeper, and have an internal lining that is more tear resistant, per customer input.

In terms of shoes made specifically for braces though, we have the Goat. Made in collaboration with Boston Orthotics & Prosthetics in the USA, our Goat AFO-Friendly Shoes have additional removable insoles plus a removable wedge for extra depth. The shoes come in wide and extra wide, and have a durable lining, robust outsole, and multiple zipper configurations allowing the toe to be reinforced.

YES! If a lift needs to be added to a shoe to help with a difference in limb length, the BILLY shoes can accommodate. However, the BILLY brand does not have the setup to actually perform the task.

If you are to wash your shoes, we recommend spot washing by hand. We do not recommend putting your shoes in a washing machine.

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Customer Service hours are 9AM - 5PM AEST Monday through Friday. If you are reaching out to us outside of these hours, no worries. We will get to your inquiry once we are back in the office.