Shipping

Shipping Methods: Australia
We have the following shipping options available in Australia:
FREE Standard Shipping on all order over $150 (2-5 Business Days*)
$10 Standard Shipping under $150 (2-5 Business Days*)
$15 Express Shipping (1-3 Business Days)

*Standard Delivery: NSW, VIC, QLD: 2-5 business days
*Standard Delivery: WA, NT, SA, TAS: 5-10 business days

Shipping Methods: New Zealand
We have the following shipping options available in New Zealand:
$15 Flat Rate Shipping (8-12 Business Days*)

*Dependent on Australia Post timeframes

How long until my order is shipped?
Our dedicated fulfillment team is constantly working to get your orders to you as fast as possible. Order before 12pm Sydney time (Mon-Fri), and we will ship your order same day. We’re a small team so during peak time please allow us 2-3 business days to get your order shipped.

Can I change my delivery address?
You can, however if your items have already been shipped we cannot intercept them from the courier.

If your order has been sent to the fulfilment team for picking and packing we will not be able to make a change to your order. If your order has not been sent to the fulfilment team we may be able to make a change to your delivery address.

What happens if I refuse a package or it is undeliverable?
If a package is refused or undeliverable, it will be returned to our facilities by the courier. Once it is en route back to our facility, we cannot intercept it for a redelivery attempt. If your order includes an item that is no longer in stock and you would like to receive the original order, we will try our best to reship the original package once it arrives and processes through our Returns Department. Please note that this process can take up to 10 - 14 business days. We do not take responsibility for undeliverable packages - you may be eligible for a $10 reship fee.

What if my package is lost or stolen?
In the unfortunate event you are not able to locate a package that has been marked as delivered by the courier, please wait 24 hours in case the package was prematurely marked but is awaiting delivery. After 24 hours from delivery and you are still not able to locate your package please contact us at orders@everyhuman.com.au for assistance.

What if my package is missing an item?
If you are missing an item or shipment, please contact us within 30 days of the shipment date.